At Haddie & Sky Co., we want you to love your order! If something isn't right, we’re happy to help.
Returns
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We offer returns on unworn, unwashed, and unused items within 30 days of delivery.
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To be eligible for a return:
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Items must be in their original condition with all tags attached.
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Items must be free of odor, stains, pet hair, or signs of wear.
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For health, hygiene, and safety reasons, the following items are final sale and cannot be returned:
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Final Sale / Clearance items
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Personal care products (e.g., baby skincare, bath items)
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Hair accessories and hats (unless unopened in original packaging)
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Gift cards
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How to Start a Return
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Email us at support@haddieandsky.co with your order number and reason for return.
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We will send you return instructions upon approval. (Please do not send items back without contacting us first.)
- Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
Refunds & Exchanges
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Refunds: Approved returns will be refunded to your original payment method within 5–7 business days (original shipping fees are non-refundable).
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Exchanges: To exchange an item, please process a return and place a new order online.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, please email support@haddieandsky.co within 5 days of delivery with photos so we can replace it for you as soon as possible.
If you have any questions regarding our return policy, please reach out to us at support@haddieandsky.co